Frequently Asked Questions

GENERAL
Look here for answers about VoIP technology in general, the Basics of the BroadVoice Service, BroadVoice Features, and the BroadVoice Account Portal.

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NEW CUSTOMERS
Welcome! If you have recently signed up with BroadVoice, learn about International calls, using your features, travel information, and more.

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BILLING & CHARGES
How BroadVoice charges, your monthly invoices, and Rate Plans.

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EMERGENCY 911
How 911 works, Registering for 911 Service, International 911, and Policies.

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TECHNICAL QUESTIONS, TROUBLESHOOTING
Installation instructions, troubleshooting, and adding BroadVoice to your local network.

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BroadVoice™ Internet phone service allows residential and business customers to use their cable modem, DSL modem, or other BroadBand Internet connection to make and receive Voice over IP (VoIP) phone calls using an ordinary touchtone telephone. Bring Your Own Device™ (BYOD™) plans allow customers to connect their own SIP devices, including IP phones, softphones, and Asterisk PBXs. SmartSIP™ and SecureSIP™ technologies by BroadVoice optimize the routing of network voice traffic, providing the best possible quality voice transmission for each customer's phone device, and automatically configures BroadVoice Authorized BYOD™ devices.

* Significant restrictions apply to Unlimited Plans. Consult the Terms and Conditions for details.
** Unlimited World Plans do not include calls to International Mobile Phone Numbers or to Special Services Numbers such as Toll-Free or Caller-Paid Information Services or 900 Numbers.

BroadVoice branded product images are CC-BY. Attribute with a link to the source page.


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