BEFORE YOU BEGIN:
REQUIREMENTS
PLEASE NOTE: In
order to use the Cisco 79xx series phone with your
BroadVoice account, the following requirements must
be achieved:
- You must have full administrative privileges
with regards to control of your phone and its settings.
- Your
phone must maintain the Session Initiated Protocol
(SIP) software stack. This may be confirmed by positive
presence of the SIP logo in the upper right corner
of your phone's display.
- Your phone's Cisco firmware
version is SIP P0S3-07-5-00
- Your Wide and Local Area
Networks (WAN/LAN) must permit the transference of
TFTP, SIP and RTP data packets.
See our Helpful Links at
the bottom of this page to assist you in
fulfilling these requirements. |
In
order to configure your Cisco 7960/7940 IP phone to work
with your BroadVoice service, please follow these instructions
to make the necessary configuration change(s):
In this process, TFTP Server
is a required phone configuration parameter. Thus you
must provide the TFTP server IP address directly to the
phone by means of the TFTPServer parameter as described
in this procedure.
To select a parameter, press the down arrow to scroll to and highlight
the parameter, or press the number that represents the parameter (located
to the left of the parameter on the LCD).
- During configuration, use * for dots (periods) or press
the "." soft key when available on the LCD.
- During configuration:
- To enter a number, press the Number soft key.
To enter a name, press the Alpha soft key.
- To enter a new value, use the buttons on the
dial pad.If entering letters, use the numbers on
the dial pad that are associated with a particular
letter. For example, the 2 key has the letters
A, B, and C. For a lowercase a, press the 2 key
once. To scroll through the available letters and
numbers, press the key repeatedly.
- To delete any mistakes, press the << soft
key.
- To cancel all changes and exit a menu during
configuration, press Cancel.
- After editing a parameter, press the Validate soft
key to save the value that you have entered and exit
the Edit panel.
- You must unlock the phone to modify the TFTP configuration
parameter using the phone menus. A padlock icon in the
upper-right corner of your LCD displays on the phone
when the phone is locked. By default, the phone is locked.
To unlock the phone, do the following:
- Press Settings > Unlock Config. The password
prompt displays.
- Enter a phone password. The phone unlocks,
and the unlock icon displays on the LCD.
The Unlock Config menu choice changes to Lock Config
and the configuration remains unlocked while you
work within it. When you exit the configuration menu,
the configuration automatically relocks.
Later, to relock the phone, select Lock Config
or Exit.
- Select Settings > Network Configuration. The Network
Configuration menu displays.
- Select the Alternate TFTP parameter and set to YES
- Select the DHCP Enabled parameter and set to YES
- Select the TFTP Server parameter and set to the IP
address of the remote TFTP server:
147.135.0.32
- Select Save. The phone programs the new information
into flash memory and resets.
Relock the phone.
To confirm proper download, installation and activation of the BroadVoice
TFTP configuration file your Cisco 7960/7940 IP Phone will:
- Display the BroadVoice logo on the LCD.
- Issues dial tone once the phone is off hook or the
Speaker button is depressed.
- Display information once the Services button is depressed.
Troubleshooting:
If your Cisco IP phone is not receiving dial tone:
- Power cycle or reboot your Cisco phone by pulling
out the power cord, waiting one minute, and replacing
the power cord.
- Confirm that your network protocols allow TFTP transmissions.
- Open ports or port forward 5060 for UDP service on
your network router (DHCP server) to the IP address of
the Cisco phone.
- Confirm the TFTP server parameter IP Address as 147.135.0.32
- Check proper functionality of all network cables and
connections.
- Contact your official Cisco Reseller for further support.
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